what microsoft said about zonematch

borgstew · what microsoft said about zonematch

Hello borgstew

Thank you for contacting Microsoft Customer Service.

I understand from your message that you are unable to play Microsoft Dungeon Siege: Legends of Aranna using ZoneMatch.

You may work with a Microsoft Support Professional via e-mail, telephone, and chat for technical assistance. Depending on how you obtained the software, there may be a charge associated with this assistance. Please visit the following link to contact the support team for Microsoft Dungeon Siege: Legends of Aranna:

http://support.microsoft.com/oas/...us&c1=510&gprid=6978&

I hope your issue is resolved soon and appreciate your patience in this regard.

Thank you.

Rakesh

Microsoft Customer Service Representative

If you have any feedback about your Online Customer Service experience, please send them to my manager, Rahul Saha at http://go.microsoft.com/?linkid=6998852 Please do not forget to indicate the name of my manager in the subject field.

--------------------------------------------------------------------------------

POLLY

Same Bull i got

, but thx for trying borgstew Wink

borgstew · what i got from link on first page

Hi Borgstew,

Thank you for contacting Microsoft Online Support.

My name is Maria and I will be helping you with Dungeon Siege: Legends of Aranna.

As I understand, you are unable to play Dungeon Siege: Legends of Aranna online as zonemaster does not work. If I have misunderstood the issue, please let me know.

Borgstew, this issue may occur due to the following reasons:

1. If the background applications are interfering with the game.

2. If the external firewall software is conflicting with the game.

3. If the ports are not open.

4. If the Firewall in the Router conflicting with the game.

Let us try the following troubleshooting steps. To resolve this issue, use the following methods in the order that they appear in. Please do not skip steps below.

Tony, these steps are rather lengthy. You may want to print them out before you start.

Step 1: Clean boot Windows XP

When you start Microsoft Windows with a normal startup, several programs start automatically and run in the background. These programs may include third-party antivirus programs and system utility programs. When you try to run the game, these programs may interfere with the game. If this occurs, you can use a clean boot to start your computer before you play a game. This prevents these background programs from starting automatically.

NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Click on Start, and then click Run.

2. In the Open box, type msconfig, and then click OK.

3. On the General tab, click Selective Startup.

4. Under Selective Startup, click to clear the following check boxes:

- Process SYSTEM.INI File

- Process WIN.INI File

- Load Startup Items

5. On the Services tab, click to select the Hide All Microsoft Services check box.

6. On the Startup Tab, click the option "Disable All"

7. Click on Apply, then click on Close, and then click on Restart

Disable any antivirus or system security software (Norton, McAfee). Also, if you have any third-party software installed for video performance or refresh rate optimization, please disable that software.

Step 2: Disabling Firewall in Windows XP

1. Click Start, click Run, type Firewall.cpl, and then click OK.

2. On the General tab, click Off (not recommended), and then click OK.

If the issue persists, try next step.

Step 3: Bypass the Router

Please connect the computers directly with the networking cable or internet cable bypassing the Router.

If the issue persists, try next step.

Step 4: Open Ports

To verify that these ports are open or to open these ports, please contact your network administrator or Internet service provider (ISP).

If you are the administrator of the network, please consult the documentation provided with your networking software to determine the steps to open these ports.

Dungeon Siege requires that the following UDP and TCP ports be open to start multiplayer games:

Connection to ZoneMatch: 2300 UDP

News and AutoUpdate: 80 TCP

When a multiplayer game is in session, Dungeon Siege uses the following DirectPlay ports:

Connection Ports for Client Configuration Ports for Host Configuration

Initial UDP Connection 6073 Outbound for Joining 6073 Inbound for Hosting

Subsequent UDP Inbound 2302-2400 2302-2400

Subsequent UDP Outbound 2302-2400 2302-2400

Step 5: Return to Normal Mode

1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK.

2. On the General tab, click Normal Startup, click Ok and then restart the computer.

If the issue persists after trying the steps listed above, kindly reply to us with the system information using the following steps.

Generate and Submit DXDIAG and MSINFO Reports

Together we will create two system reports. To gather information about the multimedia hardware attached to the system, we will create a DXDIAG report. To gather information about the software and hardware environment on your system, we will create a MSINFO32 report.

To create the reports mentioned earlier, please follow these steps:

DirectX Diagnostic Tool Information

To gather information related to DirectX:

1. Click Start, click Run, type "dxdiag.exe" (without the quotation marks), and then click OK.

2. Test the Display and Sound components:

· Click the Display tab and then click "Test DirectDraw", "Test Direct3D", and "Test AGP Texturing" (if available).

· Click the Sound tab and then click "Test DirectSound".

3. Click "Save All Information"

4. In the Save In box, click Desktop, and then click Save.

5. Click Exit.

System Information

To gather the System Information:

1. Click Start point to Run and type Msinfo32

2. Click OK.

3. Click File and then click Export.

4. In the Save As Type box select "Text File (*.TXT)"

5. In the Save In box, click Desktop.

6. In the File Name box, type "msinfo" (without quotation marks).

7. Click Save.

Submitting Files

After you generate the reports mentioned earlier, please forward them to my personal e-mail address: v-8mahw@mssupport.microsoft.com

Note: Please include the Case ID: 1052502656 in the subject line, which will easily help me in identifying the appropriate case.

Please try the troubleshooting steps listed above and let me know the results. I am looking forward to your response.

Best regards,

Maria.

To provide additional feedback or to explore more support options, please visit the Microsoft Help and Support website at: http://support.microsoft.com/games

what microsoft said about zonematch

what i got from link on first page